1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, postal address, phone number and payment details.
We also automatically collect certain information when you visit our site, including your IP address, browser type, device information and pages visited.
2. How We Use Your Information
- To process and fulfil your orders, including shipping and delivery notifications
- To communicate with you about your order, account or enquiries
- To send marketing communications where you have opted in (you may unsubscribe at any time)
- To improve our website, products and customer experience
- To detect and prevent fraud and unauthorised transactions
3. Sharing Your Information
We share personal information only with service providers who help us operate our business — payment processors, shipping carriers, email delivery services and IT hosting providers. These parties are contractually required to protect your data and may not use it for their own purposes.
We may also disclose information where required by law, or to protect our rights and the safety of our customers.
4. Cookies
We use cookies to keep items in your cart, remember your preferences and understand how visitors use our site. You can control cookies through your browser settings. Blocking essential cookies may prevent the checkout from working.
5. Data Retention
We keep order records for the period required by tax and accounting law, and marketing data until you unsubscribe.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete or export the personal information we hold about you, and to object to certain processing. To exercise these rights, contact enercellix@gmail.com.
7. Security
We use HTTPS encryption, restrict access to personal data to authorised staff, and use PCI-DSS compliant payment processors. No method of transmission is completely secure, but we take reasonable measures to protect your information.
8. Changes
We may update this policy. Changes take effect when posted to this page.
9. Contact
EnerCellix — enercellix@gmail.com — Polytone Technology Co., Ltd., Floor 5, Block A & E, Donghaiwang Industrial District, Yangmei, Longgang District, Shenzhen, Guangdong, China