Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or public holidays are processed the next business day. Every battery is tested and packed for dangerous-goods transport before it leaves our facility.
Where We Ship
All orders ship from Shenzhen, China. Three regions are open for checkout today: North America (United States, Canada, Mexico), Southeast Asia (Thailand, Vietnam, Malaysia, Singapore, Indonesia, the Philippines, Brunei, Cambodia, Laos, Myanmar) and Russia. The country list at checkout always reflects exactly what we can serve at that moment.
Every other market is served by quotation. Batteries travel as Class 9 dangerous goods and the last-mile leg varies enormously by country, so instead of guessing we quote the real number. Email us the destination and we will come back with a delivered price.
Shipping Costs
Lithium batteries cannot be priced like ordinary parcels, so freight is set per region rather than calculated by weight at checkout.
- Free-shipping regions — North America, Southeast Asia and Russia. A USD 300 freight allowance is already built into the product price, so checkout shows Free Shipping ($0). There is no minimum order value and no handling fee added at the end.
- Other regions — the real freight to your country is usually higher than that allowance. In those markets you pay only the difference: real freight minus the USD 300 baseline. We do not mark freight up.
- Markets not yet open — if your country does not appear at checkout, we cannot ship there yet. Email us and we will quote the delivered price, then open the market.
Delivery Time
Dangerous-goods freight is not a standard courier service: airline and carrier screening, routing and customs clearance all add time. Typical door-to-door transit to North America and Europe is 10-20 business days after dispatch, and customs clearance time is not included in that estimate. We confirm a firm transit estimate by email before your order ships.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the recipient’s responsibility and are not included in our prices unless explicitly stated.
Tracking
You will receive a tracking number by email once your order ships. Tracking can take up to 48 hours to activate.
Contact
Office: Floor 5, Block A & E, Donghaiwang Industrial District, Yangmei, Longgang District, Shenzhen, Guangdong, China